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Privacy Policy

Your trust is our priority. Read how we safeguard your personal information when you ride with Ankit Cabs.

Last Updated: April 1, 2025

1. Introduction

Welcome to Ankit Cabs. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile booking services, or travel with us. Please read this policy carefully. By using our services, you consent to the practices described herein.

2. Information We Collect

We may collect and process the following types of personal information:

  • Identity Data: Name, gender, date of birth (if required for travel permits).
  • Contact Data: Email address, phone number, mailing address.
  • Booking Data: Pickup & drop locations, trip dates, distance traveled, fare details, vehicle preferences.
  • Payment Data: Transaction history, payment method (we do not store full card details).
  • Technical Data: IP address, browser type, device information, cookies, and usage statistics.
  • Location Data: Real-time GPS location (only during active trips to track ride).

3. How We Collect Your Data

We collect data through:

  • Direct interactions: When you book a cab via website, phone, WhatsApp, or email.
  • Automated technologies: Cookies, server logs, and analytics tools when you browse our site.
  • Third parties: Payment gateways, mapping services (for route optimization), and customer feedback platforms.

4. How We Use Your Information

We use your personal data for the following purposes:

  • To process and confirm your cab bookings.
  • To provide driver allocation, real-time tracking, and customer support.
  • To send booking confirmations, ride updates, and important service notices.
  • To improve our services, website functionality, and user experience.
  • To process payments and prevent fraudulent transactions.
  • To comply with legal and regulatory requirements (including government ID verification for outstation trips).
  • To send promotional offers (only with your consent, which you may opt out of anytime).

5. Data Sharing & Disclosure

We do not sell or rent your personal data. However, we may share your information in the following scenarios:

  • With Drivers: Basic details (name, pickup location, contact number) to facilitate the ride.
  • Service Providers: Payment processors, IT support, analytics partners who help us operate (under strict confidentiality).
  • Legal Obligations: If required by law, court order, or government authority.
  • Business Transfers: In case of merger or acquisition, data may be transferred with notice.
Your data is never shared with third parties for marketing without your explicit consent.

6. Cookies & Tracking Technologies

Our website uses cookies to enhance user experience, analyze traffic, and personalize content. You can disable cookies via browser settings, but this may affect certain functionalities (e.g., saving your preferred pickup locations). We use session cookies (expire after browser close) and persistent cookies (for remembering preferences).

7. Data Security

We implement robust security measures including SSL encryption, firewalls, access controls, and regular security audits. However, no internet transmission is 100% secure. We urge you to keep your booking ID and payment details confidential. In case of any suspected breach, please contact us immediately.

8. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Typically, booking records are kept for 5 years for tax and legal purposes. You may request deletion of your data earlier, subject to legal constraints.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal data from minors. If a parent or guardian believes we have inadvertently collected such data, please contact us, and we will promptly delete it.

10. Your Rights

Depending on your location, you may have the following rights regarding your data:

  • Access: Request a copy of data we hold about you.
  • Correction: Update inaccurate or incomplete information.
  • Deletion: Request erasure of your data (subject to legal retention).
  • Objection: Opt out of marketing communications.
  • Portability: Receive your data in a structured format.

To exercise these rights, email us at support@ankitcabs.com or call +91 7999432632.

11. Third-Party Links

Our website may contain links to external sites (e.g., payment gateways, maps). We are not responsible for the privacy practices of those third parties. We encourage you to read their privacy policies.

12. Changes to This Privacy Policy

We may update this policy from time to time. The “Last Updated” date at the top indicates when changes were made. Significant changes will be notified via website banner or email. Your continued use of our services constitutes acceptance of the revised policy.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please reach out:

Ankit Cabs
Mana Camp, Barauda-1, Raipur Chhattisgarh 492015

Phone: +91 7999432632
WhatsApp: +91 7999432632
Email: support@ankitcab.in

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